Monthly time allowances do not roll over from one month to the next. However, any extra time needed is billed at our low, discounted hourly rate only available for plan subscribers.

We hope our hard work performing preventative care and updates helps keep your WordPress site from being hacked but understand that no website is hack proof.  Should your website need to be treated by our ER, we will get right on it. Our backups can restore your site to its pre-hack condition, and we will communicate with your hosting company to help things along on their end.

Whatever can fit into your time allowance and are part of standard WP functionality. Content updates and design changes are most commonly requested. Requests for new features to your website that involve new plugins, lots of design or coding time, or adding other functionality will likely result in a formal quote as those commonly go over the monthly dedicated time.

Send all maintenance requests and website changes to Hello@ToTheMoonMedia.com

If you have a task that requires more than your dedicated monthly time, don’t sweat it – many times tasks that may seem like a lot of work may only be a few extra hours of time. When we think that’s the case, we’ll let you know an estimated time/cost and get your approval to move forward. We will bill you at our reduced hourly rate that all plan subscribers receive. If your request involves a large scope of work, we’ll provide a formal quote for your approval and signature.

For sites that we did not build, we first like to do a brief WordPress Website Evaluation to become familiar with the website, how it was built and any potential problems we see. The evaluation will either provide a “good to go” or a “need to fix these first” list, so items that might cause problems are resolved before we onboard the site for monthly maintenance. This might be outdated plugins, security threats or other things. We will provide an estimate for us to fix these things before we onboard the site.

The Website Evaluation is included in our $79 onboarding fee. Should you choose not to sign up for a care plan after seeing the Website Evaluation, the onboarding fee is not refundable but will serve as a helpful guide should you try to resolve the fixes on your own.

We don’t want you to be locked into a subscription you don’t want. That’s why we don’t require clients to pay on an annual basis. Monthly payments provide our clients with the freedom to come and go as they wish.

If you wish to cancel or have any questions about your subscription, email us at hello@tothemoonmedia.com.